Locksmith Services Required in Greater Manchester

Locksmith Support Advisor

Timpson

TIMPSON HOUSE CLAVERTON ROAD WYTHENSHAWE

Permanent, Full-time

About the job Locksmith Support Advisor

TIMPSON

"One of the best places to work in the UK"- The Sunday Times

We are looking for a Locksmith Support Advisor to provide an excellent support service to our Mobile Locksmith / Security Team and Customers, ensuring that all calls are dealt with in a friendly and efficient manner to enable a smooth and seamless service. Working as part of a team, you will be responsible for supporting the optimization of our Locksmiths' workload. You will need to be self-motivated and able to make quick decisions.

Position: Locksmith Support Advisor

Location: Wythenshawe, Manchester, UK

Wage: Competitive/Negotiable

Job Type: Permanent/Full-time

Hours: The hours are 40 per week over 5 days, Monday Saturday (Saturday on a Rota basis) between the hours of 8.00 am 6.00 pm

**Key Responsibilities**

Making and receiving telephone calls/emails from Customers and Locksmiths

Logging all jobs and liaising with Locksmiths and other workshops

Job completions - this will include closing jobs with locksmiths and customers, updating portals and chasing payments

Drive revenue-seeking opportunities to exceed customer expectations and requirements

**Essential Skills**

Excellent telephone manner

Knowledge of Windows 10, Microsoft Word, Excel and Internet

Great communication and negotiation skills

Self-motivated with great attention to detail and strong decision-making skills

Able to use own initiative in solving problems

Abundance of common sense

Ability to show empathy our customers rely on us as the 4th emergency service!

Flexibility and ability to adapt to changing Department needs.

These skills would be a bonus! But they arent essential.

Previous experience within an outbound sales environment and upselling

Good geographical knowledge

Closing date Friday 10th October 2025

For more information or to apply, email [email protected]